Our Policies
On the Line Tennis upholds to the highest standards set by the Tennis Australia Coach Code of Conduct . On the Line Tennis coaches are qualified Tennis Australia Coach Members and are qualified, insured and screened.
Fees
Unless otherwise negotiated fees for all classes are required in advance. Payment can be made via PayPal, credit card or direct bank transfer. Full payment must be received prior to the start of the term, or students will not be permitted to participate, and their placement will be withdrawn. Early bird discounts are offered from the opening of registrations until 11.59 pm before the first day of the term. Once the school term has commenced, any registrations made after that time will incur a $10.00 late fee.
On the Line Tennis Manager Portal
Customers sign into their online profile (new customers will need to create a profile) in the On the Line Tennis Manager Portal.
Use the Junior Tennis Manager portal to manage all Junior enrolments including term registrations and holiday camp registrations, and to pay outstanding fees.
Use the Adult Tennis Manager portal to manage all Adult enrolments, make bookings and buy credits for Cardio Tennis and Adult Techniques. Credits cannot be used in conjunction with Hot Shot lessons.
Signing up on a Portal will require contact information such as name, email, postal address, and may require credit card details. Please note that credit card details are passed through the portal into a secure site - STRIPE or PAYPAL - and are not held by On the Line Tennis.
Adult Tennis Bookings
Bookings for Cardio Tennis and Adult Technique can be made through the Adult Tennis Manager Portal. Customers are encouraged to book preferred classes as soon as possible to secure a place. Class sizes are limited, and availability comes in the form of ‘first in, first served’. If a preferred class is unavailable, contact On the Line Tennis for possible alternate solutions.
Bookings may be cancelled through the Adult Tennis Manager Portal with no charge up to 9:00 pm on the previous day (morning classes) or 12:00 pm on the day (evening classes). Late cancellations and/or non-attendance will result in the forfeit of ‘one credit’. All credits for classes cancelled by On the Line Tennis, due to weather or other circumstances, will be refunded.
Junior Tennis Bookings
Late cancellations or no shows to Hot Shots and Squads
Term registrations may be cancelled through the Junior Tennis Manager Portal with no charge up to 24 hours prior to commencement of the term program. On the Line Tennis will refund any pre-paid fees.
On the Line Tennis will not supply refunds or replacement lessons for non-attendance, however, make up lessons will be offered in the event of inclement weather and public holiday long weekends. If your child is unwell, you will need to provide a doctor’s certificate to make up the lesson in the school holidays.
Make Up Lessons
Make up lessons for Hot Shots and Squad Programs will only be given in the event of a washout or Public Holiday long weekend. Make up lessons will be offered during the School Holiday Tennis Camp that follows the end of that given term. Any make up lessons that were not made up during that given time will be forfeited and cannot be carried over to next term.
School Holiday Tennis Camps
School Holiday Tennis Camps are held during the school holidays. School Holiday Camp enrolment is via the On the Line Tennis website. Payment must be made at the time of registration.
Parents/guardians are required to check children in each day of the Holiday Camp. Check-in opens 30 minutes prior to the start time.
Full payment must be received prior to the start of the camp, or students will not be permitted to participate.
Privacy
On the Line Tennis regards clients’ privacy as an important part of our relationship with our customers.
On the Line Tennis, as an Australian Tennis Organisation, may be required to share information with Tennis Australia. The On the Line Tennis privacy policy below should be read in conjunction with Tennis Australia’s privacy policy at www.tennis.com.au/privacy.
If you have questions or concerns regarding the above, please contact Owen Peemoeller on 0407 456 293 or click here to contact us.
Collection and Use of Information
In order to provide the best service possible, On the Line Tennis will require customer interaction with the onthelinetennis.com.au website. Customer details, including communications via the telephone, email, mail or directly through our website is securely stored.
Communication
On the Line Tennis uses personally identifiable information only for essential communications, such as emails, account information, and critical service details. This may include some On the Line Tennis promotional emails. If at any time a customer does not wish to receive such correspondence, they can request to be removed from any mailing lists by clicking here to contact us.
Legal
On the Line Tennis reserves the right to disclose personally identifiable information as required by law and when On the Line Tennis believes that disclosure is necessary to protect its rights and/or comply with a judicial proceeding, court order, or legal process served on the On the Line Tennis website.
Links
Links on the onthelinetennis.com.au website to external entities are not covered within this policy, which only covers the domain name of onthelinetennis.com.au.
Changes to Privacy Policy
Changes to the On the Line Tennis privacy policy will be posted on the homepage. On the Line Tennis reserves the right to modify its privacy policy at any time.
© On the Line Tennis ABN 26 504 724 582
Click here to view our policy documents