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Our policies

Introduction

On the Line Tennis regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users and visitors and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, please contact Owen Peemoeller on 0407 456 293 or email owen@onthelinetennis.com.au.

Tennis Australia

On the Line Tennis as an Australian Tennis Organisation may be required to share information with Tennis Australia. This privacy policy should be read in conjunction with Tennis Australia’s privacy policy at www.tennis.com.au/privacy.

Collection of information

In order to use the onthelinetennis.com.au website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by On the Line Tennis is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of collected information

Any details collected from On the Line Tennis customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, email owen@onthelinetennis.com.au.

Access to collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing owen@onthelinetennis.com.au.

Orders/registrations

If you purchase a service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

On the Line Tennis uses personally identifiable information for essential communications, such as emails, account information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing owen@onthelinetennis.com.au.

Third parties

On the Line Tennis may at its discretion use third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. On the Line Tennis does not share any information with third parties for any unknown or unrelated uses. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the onthelinetennis.com.au site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of onthelinetennis.com.au.

Changes to privacy policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Security policy

On the Line Tennis uses the PayPal Payment Gateway for its online credit card transactions. PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the PayPal gateway are secured payments.

For more information about PayPal and online credit card payments, please visit www.paypal.com.au.

Delivery policy

On the Line Tennis offers tennis coaching services to interested parties. Delivery of these services is offered at the times and dates specified when signing up to various classes, and On the Line Tennis undertakes to deliver these services to the best of their ability. In the event of inclement weather, make-up lessons may be offered. Any questions about our delivery policy should be directed to owen@onthelinetennis.com.au.

Refund and returns policy

If for any reason you are not satisfied with the services you have purchased please email owen@onthelinetennis.com.au within 7 days so that we can resolve any problems. On the Line Tennis will not supply refunds or replacement lessons for non-attendance, however make-up lessons may be offered in the event of inclement weather.